Blueprint Playbook for Raven Health

Who the Hell is Jordan Crawford?

Founder of Blueprint. I help companies stop sending emails nobody wants to read.

The problem with outbound isn't the message. It's the list. When you know WHO to target and WHY they need you right now, the message writes itself.

I built this system using government databases, public records, and 25 million job posts to find pain signals most companies miss. Predictable Revenue is dead. Data-driven intelligence is what works now.

The Old Way (What Everyone Does)

Your GTM team is buying lists from ZoomInfo, adding "personalization" like mentioning a LinkedIn post, then blasting generic messages about features. Here's what it actually looks like:

The Typical Raven Health SDR Email:

Subject: Streamline Your ABA Practice Management Hi [Name], I noticed your clinic has been growing rapidly based on your LinkedIn updates. Congrats on the expansion! At Raven Health, we help ABA therapy clinics like yours eliminate manual data entry and reduce claim denials with our all-in-one practice management platform. Our customers have seen: • 95%+ claim acceptance rates • 50% reduction in administrative time • Faster insurance payments Would you be open to a 15-minute call to see how we can help your practice scale more efficiently? Best, [SDR Name]

Why this fails: The prospect is an expert. They've seen this template 1,000 times. There's zero indication you understand their specific situation. Delete.

The New Way: Intelligence-Driven GTM

Blueprint flips the approach. Instead of interrupting prospects with pitches, you deliver insights so valuable they'd pay consulting fees to receive them.

1. Hard Data Over Soft Signals

Stop: "I see you're hiring compliance people" (job postings - everyone sees this)

Start: "Your 18 active Cigna clients need new documentation cycles after the January 1st policy change" (specific client count with regulatory timeline)

2. Mirror Situations, Don't Pitch Solutions

PQS (Pain-Qualified Segment): Reflect their exact situation with such specificity they think "how did you know?" Use government data with dates, record numbers, facility addresses.

PVP (Permissionless Value Proposition): Deliver immediate value they can use today - analysis already done, deadlines already pulled, patterns already identified - whether they buy or not.

Raven Health PQS Plays: Mirroring Exact Situations

These messages demonstrate such precise understanding of the prospect's current situation that they feel genuinely seen. Every claim traces to a specific data source with verifiable details.

PQS Public Data Strong (8.1/10)

Multi-Location Cash Flow Timing Gap

What's the play?

Target ABA clinics that opened a new location within the last 4-6 months. Colorado Medicaid (and most state Medicaid programs) takes 45-60 days to process first-time provider claims. This creates a predictable cash flow gap that hits 3-4 months after opening when the clinic expects payments but encounters delays.

Why this works

You're demonstrating specific research into their expansion timeline and connecting it to a cash flow problem they're likely experiencing RIGHT NOW. The November timing reference shows you understand their business cycle, not just their industry. This level of specificity makes you feel like a trusted advisor, not a vendor.

Data Sources
  1. Washington State Department of Health - Behavioral Health Agencies Directory (license_status, facility_name, location, services_offered)
  2. State Medicaid policy documentation (payment processing timelines)

The message:

Subject: Your Denver clinic opened 4 months ago Your Denver location opened in August 2024 and filed its first Medicaid claims in September. Colorado Medicaid takes 45-60 days to process first-time provider claims - your November cash flow likely took a hit. Is someone monitoring the Denver claim aging report?
PQS Public Data Strong (8.7/10)

Pre-Credentialing Revenue Gap Alert

What's the play?

Target clinics filing credentialing applications for new locations. Texas Medicaid specifically requires 90 days for new provider enrollment. Most clinics don't realize this creates a 3-month revenue gap between opening the location and being able to bill. You're catching them BEFORE they make this expensive mistake.

Why this works

You know their expansion plans before they've announced them publicly by monitoring credentialing application databases. The 90-day gap is specific, verifiable, and represents real cash flow risk. The easy routing question makes it simple to respond while positioning you as the person who prevents expensive operational mistakes.

Data Sources
  1. State credentialing application databases (Texas HHS provider enrollment applications)
  2. Texas Medicaid enrollment timeline documentation

The message:

Subject: Your San Antonio filing in February 2025 You're opening a San Antonio location in February 2025 based on your Texas credentialing applications. Texas Medicaid requires 90 days for new provider enrollment - you'll have a 3-month revenue gap unless you pre-credential. Is someone handling the Texas HHS enrollment timeline?
PQS Public + Internal Okay (7.8/10)

Payer Policy Change Client Impact Alert

What's the play?

Monitor insurance payer policy updates (Cigna, Aetna, UnitedHealthcare, etc.) and cross-reference with known client counts at target clinics. When payers change documentation requirements, you can alert specific clinics about how many of THEIR clients are affected and the deadline when denials will start hitting.

Why this works

Payer policy changes are public information, but knowing exactly how many clients are affected at THIS specific clinic transforms generic news into actionable intelligence. The March denial timing gives urgency while still allowing time to prevent the problem. This positions you as a proactive partner monitoring their interests.

Data Sources
  1. Insurance payer provider portal policy updates (Cigna, Aetna, BCBS, etc.)
  2. Internal customer data showing client counts by payer

The message:

Subject: Cigna changed auth requirements January 1st Cigna updated ABA pre-authorization requirements effective January 1, 2025 - now requiring quarterly progress reports instead of semi-annual. Your 18 active Cigna clients need new documentation cycles or you'll hit denials in March. Is someone updating your Cigna submission calendar?
This play assumes your company has:

Customer billing data showing which insurance payers each clinic works with and approximate client counts per payer

If you don't have this data, you can use the public policy change alone but lose the specific client count (drops from 7.8 to ~6.5 quality score)
PQS Internal Data Strong (8.8/10)

Evening Slot Revenue Gap Analysis

What's the play?

Analyze scheduling patterns across your customer base to identify clinics with low evening slot utilization (4pm-7pm). Evening slots are the highest-demand parent timeslot for ABA therapy, so low utilization here represents massive lost revenue opportunity. Quantify the exact dollar loss based on their therapist rates and hour capacity.

Why this works

You're showing them a blind spot in their own operations using their actual data. The "highest-demand parent timeslot" insight demonstrates you understand their business model - parents want evening appointments but the clinic isn't capitalizing on it. The $23,100 quarterly loss is specific, large enough to matter, and immediately fixable with better scheduling.

Data Sources
  1. Internal scheduling data showing time-slot utilization patterns by hour
  2. Session capacity calculations by therapist and time block

The message:

Subject: Your 4pm-7pm slots at 45% capacity Your evening slots (4pm-7pm) ran at 45% capacity in Q4 while morning slots hit 92%. That's 420 unbilled hours in the highest-demand parent timeslot - $23,100 quarterly loss. Who's managing your evening scheduling strategy?
This play assumes your company has:

Session scheduling data showing time-slot utilization patterns with capacity analysis by hour of day

This is highly differentiated - competitors can't replicate this insight without access to scheduling system data across multiple clinics

Raven Health PVP Plays: Delivering Immediate Value

These messages provide actionable intelligence before asking for anything. The prospect can use this value today whether they respond or not.

PVP Internal Data Strong (9.4/10)

Payer-Specific Denial Breakdown

What's the play?

Use your internal claims processing data to show a specific clinic their actual denial rate by payer with exact claim counts, denial reasons, and revenue impact. This requires access to their submitted claims or aggregated data showing which of their claims were denied and why.

Why this works

This is THEIR data about THEIR business. The specificity (47 claims, 8 denials, 17% rate, $12,400 impact) proves you have real information, not generic industry statistics. Offering the list of which therapists triggered denials provides immediate actionable value - they can coach those specific people today. This is consulting-level intelligence delivered for free.

Data Sources
  1. Internal claims processing data (claim count, payer, denial status, denial reason codes)
  2. Revenue calculations based on average reimbursement rates

The message:

Subject: Your Aetna claims - 8 denials in November Your clinic submitted 47 Aetna claims in November - 8 were denied for 'insufficient session notes documentation.' That's a 17% denial rate costing you $12,400 in delayed revenue. Want the list of which therapists triggered the denials?
This play assumes your company has:

Access to facility-level claims data showing denial rates by payer, denial reason codes, and associated therapist IDs

Helps the recipient improve their therapists' documentation quality, which improves client care outcomes
PVP Internal Data Strong (9.1/10)

Multi-Location Payment Timeline Comparison

What's the play?

Compare payment adjudication timelines across a clinic's multiple locations to show where cash flow bottlenecks exist. Most multi-location operators don't realize different state Medicaid programs and different BCBS regional plans have dramatically different payment speeds. Quantify the delayed cash flow sitting in slower locations.

Why this works

You're comparing THEIR actual locations using THEIR actual payment data. The 32 vs 50 day comparison is specific and verifiable. The $28,000 monthly calculation transforms the timeline difference into real business impact. This tells them something they didn't know about their own operations and helps them prioritize which location needs payment acceleration first.

Data Sources
  1. Internal claims payment data showing facility-level adjudication timelines by payer and location
  2. Revenue calculations based on payment timing differences

The message:

Subject: Your Phoenix claims lag Austin by 18 days Your Austin location gets paid in 32 days average, but Phoenix takes 50 days for the same payer (BCBS Arizona vs BCBS Texas). That's $28,000 in delayed cash flow sitting in Phoenix claims every month. Want the breakdown of which BCBS plans are slowest?
This play assumes your company has:

Claims payment data showing facility-level adjudication timelines by payer and location, with revenue calculations

Helps the recipient optimize cash flow management, which improves their ability to invest in therapist training and client services
PVP Internal Data Strong (9.3/10)

Therapist Capacity Utilization Analysis

What's the play?

Analyze billing data across a clinic's therapist team to show actual billable hour percentages vs capacity. Most clinic owners don't realize they're leaving 15-30% of potential revenue on the table due to scheduling inefficiencies and administrative burden eating into billable time.

Why this works

The specificity is overwhelming: 12 RBTs, 1,840 billable hours, 2,700-hour capacity, $55/hour rate, $47,300 monthly loss. Every number is about THEIR team and THEIR performance. This isn't advice - it's analysis they can verify immediately. Knowing which therapists are underutilized helps them fix scheduling distribution problems TODAY.

Data Sources
  1. Internal session logging data (billable hours by clinician)
  2. Capacity benchmarks and reimbursement rate data

The message:

Subject: Your RBTs billed 68% capacity last month Your 12 RBTs logged 1,840 billable hours in November - that's 68% of their 2,700-hour capacity. At $55/hour average reimbursement, you left $47,300 on the table in one month. Want the utilization breakdown by therapist?
This play assumes your company has:

Session logging data showing billable hours by clinician, with capacity benchmarks and reimbursement rate data

Helps the recipient optimize therapist schedules, which means better client coverage and therapist job satisfaction
PVP Internal Data Strong (9.6/10)

Individual Therapist Utilization Distribution

What's the play?

Break down utilization analysis to individual therapist names, showing exactly who is underutilized vs who is maxed out. This reveals scheduling distribution problems where some therapists are overbooked while others have significant capacity gaps.

Why this works

Using actual therapist names elevates this from statistics to actionable team management. The clinic owner can immediately identify the problem (Sarah, Mike, Jennifer under 60% while 4 others hit 85%+) and take action. The $18,000 monthly loss is concrete and fixable. This helps them have better conversations with their team about scheduling equity and workload balance.

Data Sources
  1. Internal session data with clinician-level utilization rates and names
  2. Capacity benchmarking across the team

The message:

Subject: 3 of your therapists under 60% utilization Sarah, Mike, and Jennifer each billed under 60% capacity in November while 4 other RBTs hit 85%+. That's a scheduling distribution problem costing you $18,000/month in lost billable hours. Want the weekly utilization trends to see the pattern?
This play assumes your company has:

Session data with clinician-level utilization rates and names, with capacity benchmarking across the team

Helps the recipient optimize therapist schedules, which means better client coverage and therapist job satisfaction
PVP Internal Data Strong (9.5/10)

Utilization Review Trigger Alert

What's the play?

Monitor client-level utilization patterns and flag when specific clients exceed insurance payer thresholds for weekly hours. Insurance companies like Anthem have internal utilization review triggers (e.g., 28 hours/week for ABA therapy) that automatically flag clients for pre-auth denials. Alert clinics BEFORE denials hit.

Why this works

You're identifying a problem the clinic doesn't know exists yet. The specificity (6 clients, 35 vs 28 hour threshold, January timing) shows you're monitoring their actual operations. Providing the client list AND documentation requirements means they can act immediately to protect revenue AND prevent service interruptions for vulnerable clients. This protects both their business and their clients' care continuity.

Data Sources
  1. Internal claims data (client-level utilization patterns by payer)
  2. Insurance payer threshold documentation (utilization review triggers)

The message:

Subject: Anthem flagged 6 of your clients in December Anthem's utilization review flagged 6 of your clients for 'excessive hours' in December - average 35 hours/week vs their 28-hour threshold. These clients are at risk for pre-auth denials starting in January unless you document medical necessity. Want the client list and documentation requirements?
This play assumes your company has:

Claims data showing client-level utilization patterns by payer, with payer-specific threshold monitoring

Helps the recipient protect their clients from service interruptions by proactively addressing utilization review triggers
PVP Internal Data Strong (9.0/10)

Multi-State Claims Aging Report

What's the play?

For multi-location clinics operating across multiple states, generate a claims aging report showing payment timelines by location and payer. Identify which locations have significant amounts of aged claims (45+ days old) that require follow-up to unlock cash flow.

Why this works

Multi-state operators struggle to track payment status across different Medicaid systems and regional payers. You're doing the aggregation work for them and highlighting the specific problem: $67,000 in old claims sitting in Denver and Phoenix. This helps them prioritize which location needs immediate attention for payment follow-up.

Data Sources
  1. Internal claims payment data (facility-level aging by location and payer)

The message:

Subject: Your Q4 claim aging across 3 states Your Austin claims average 32 days to payment, Denver 48 days, Phoenix 51 days in Q4. Denver and Phoenix have $67,000 in claims over 45 days old right now. Want the aging report by payer and location?
This play assumes your company has:

Claims payment data showing facility-level aging by location and payer

Helps the recipient optimize cash flow management across multiple locations
PVP Internal Data Strong (9.2/10)

Weekend vs Weekday Utilization Optimization

What's the play?

Compare therapist utilization rates on weekends vs weekdays to identify scheduling optimization opportunities. Many clinics don't realize weekend therapists have much higher utilization because parent demand is concentrated when kids aren't in school. Shifting some weekday clients to Saturday availability can recover significant lost revenue.

Why this works

The 82% vs 64% comparison reveals a hidden optimization opportunity. The $31,000 quarterly recovery is significant, and the solution doesn't require hiring more staff - just better schedule alignment with parent preferences. Offering client preference data shows you can help them actually implement the change, not just identify the problem.

Data Sources
  1. Internal session data (day-of-week utilization patterns by clinician)
  2. Client scheduling flexibility analysis

The message:

Subject: Your weekend RBTs at 82% vs weekday 64% Your weekend RBTs averaged 82% utilization in Q4 while weekday staff hit only 64%. Shifting 10% of weekday clients to Saturday availability would recover $31,000 quarterly. Want the client preference data to see who's flexible?
This play assumes your company has:

Session data showing day-of-week utilization patterns by clinician, with client scheduling flexibility analysis

Helps the recipient optimize schedules to better serve families who need weekend options

What Changes

Old way: Spray generic messages at job titles. Hope someone replies.

New way: Use data (both public and internal) to find companies in specific painful situations. Then deliver intelligence they can use immediately.

Why this works: When you lead with "Your Phoenix claims lag Austin by 18 days - that's $28,000 in delayed cash flow every month" instead of "We help ABA clinics reduce claim denials," you're not another sales email. You're the person who did the analysis they should have done themselves.

The messages above aren't templates. They're examples of what happens when you combine real data sources with specific situations. The strongest plays use internal customer data you already have - aggregated denial rates, payment timelines, utilization patterns - to deliver consulting-level insights for free.

Data Sources Reference

Every play traces back to verifiable data. Here are the sources used in this playbook:

Source Key Fields Used For
Washington State Dept of Health - Behavioral Health Agencies facility_name, license_status, services_offered, location, license_expiration_date Multi-location expansion tracking, license compliance monitoring
State Medicaid Provider Enrollment (Data.Medicaid.gov) provider_name, enrollment_status, enrollment_date, provider_state New provider identification, expansion market tracking
State Credentialing Application Databases application_date, provider_name, location, service_type Pre-opening expansion detection
Insurance Payer Provider Portals policy_updates, documentation_requirements, effective_dates Policy change monitoring
Internal Claims Processing Data (PRIVATE) claim_count, payer, denial_status, denial_reason_codes, therapist_id Denial rate analysis, therapist performance tracking
Internal Payment Data (PRIVATE) days_to_payment, payer, location, claim_amount Cash flow analysis, multi-location comparison
Internal Scheduling Data (PRIVATE) billable_hours, clinician_id, time_slot, day_of_week Utilization analysis, capacity optimization
Internal Client Data (PRIVATE) weekly_hours, payer, authorization_status Utilization review trigger monitoring

The Internal Data Advantage

Public data plays are replicable. Any competitor can access Medicaid enrollment databases or state licensing directories.

Internal data plays are defensible. Only you have aggregated denial rates, payment timelines, and utilization benchmarks across your customer base. These plays deliver value no competitor can match.

If you have customer data sitting in your database, turn it into intelligence prospects will pay consulting fees to receive.