Blueprint Playbook for GoodRx

Who the Hell is Jordan Crawford?

Founder of Blueprint. I help companies stop sending emails nobody wants to read.

The problem with outbound isn't the message. It's the list. When you know WHO to target and WHY they need you right now, the message writes itself.

I built this system using government databases, public records, and 25 million job posts to find pain signals most companies miss. Predictable Revenue is dead. Data-driven intelligence is what works now.

The Old Way (What Everyone Does)

Your GTM team is buying lists from ZoomInfo, adding "personalization" like mentioning a LinkedIn post, then blasting generic messages about features. Here's what it actually looks like:

The Typical GoodRx SDR Email:

Subject: Save Your Patients Money on Prescriptions Hi [First Name], I noticed your pharmacy is focused on improving patient satisfaction. Have you considered how prescription cost transparency could impact your fill rates? GoodRx partners with 70,000+ pharmacies to help patients afford their medications. We offer: • Real-time price comparison • Digital coupons • Easy integration with pharmacy systems Would love to show you how pharmacies like yours are reducing abandonment rates. Are you available for a quick call next Tuesday? Best, Sarah GoodRx Partnership Team

Why this fails: The pharmacy manager already knows their abandonment rate. They've seen this pitch from every discount card company. There's zero indication you understand their specific market, insurance mix, or operational challenges. Delete.

The New Way: Intelligence-Driven GTM

Blueprint flips the approach. Instead of interrupting prospects with pitches, you deliver insights so valuable they'd pay consulting fees to receive them.

1. Hard Data Over Soft Signals

Stop: "I see you're focused on patient satisfaction" (generic assumption - everyone claims this)

Start: "Your pharmacy's prior-auth approval rate is 68% - nearby independents average 80%" (specific performance gap with peer benchmark)

2. Mirror Situations, Don't Pitch Solutions

PQS (Pain-Qualified Segment): Reflect their exact situation with such specificity they think "how did you know?" Use verifiable data with rates, comparisons, and geographic context.

PVP (Permissionless Value Proposition): Deliver immediate value they can use today - analysis already done, benchmarks already calculated, patterns already identified - whether they buy or not.

GoodRx Intelligence Overview

Company: GoodRx

Core Problem: Consumers face unpredictably high prescription drug costs at checkout, forcing them to choose between medication and other expenses. Healthcare providers cannot easily show patients affordable medication options, reducing treatment compliance and satisfaction.

Target ICP:

Primary Buyer Persona: Pharmacy Manager / Operations Lead OR Clinic Patient Services Manager responsible for managing prescription fill rates, patient satisfaction scores, claim rejections, and medication adherence metrics.

GoodRx PVP Plays: Delivering Immediate Value

These messages provide actionable intelligence before asking for anything. The prospect can use this value today whether they respond or not.

PVP Public + Internal Strong (9.1/10)

Regional Abandonment Risk Scoring for High-Cost Biologics

What's the play?

Use aggregated prescription search and redemption data to tell specialty pharmacy managers the exact abandonment rate for specific biologics in specific ZIP codes, compared to regional specialty pharmacy benchmarks.

Why this works

The specificity is stunning - their pharmacy, specific drug (Humira), specific ZIP code (75201), and a 19-point gap vs competitors. This level of precision proves you're not guessing. The copay assistance friction diagnosis is actionable and something they can fix immediately.

Data Sources
  1. Company Internal Data - Aggregated prescription search and redemption data showing abandonment rates by specialty pharmacy, drug NDC, and patient ZIP code (1000+ anonymous patient lookups per specialty drug per state)
  2. URAC Specialty Pharmacy Accreditations Directory - organization_name, specialties, accreditation_status

The message:

Subject: Your Humira fills have 41% abandonment in ZIP 75201 Patients in ZIP 75201 abandon Humira prescriptions at your pharmacy 41% of the time - regional specialty pharmacies see 22%. That 19-point gap suggests your copay assistance enrollment process has friction. Want the ZIP-level breakdown for your top 10 biologics?
DATA REQUIREMENT

This play requires aggregated prescription search and redemption data showing abandonment rates by specialty pharmacy, drug NDC, and patient ZIP code across 1000+ anonymous patient lookups per specialty drug per state.

This is proprietary data only GoodRx has - competitors cannot replicate this play without similar platform visibility into prescription search behavior and abandonment patterns.
PQS Public + Internal Strong (8.9/10)

Geographic Abandonment Anomalies for Specialty Pharmacies

What's the play?

Use aggregated prescription abandonment data to identify specialty pharmacies with significant geographic anomalies - specific ZIP codes where abandonment is dramatically higher than the pharmacy's average in other areas.

Why this works

Calling out 3 exact ZIP codes with 47% abandonment vs 19% in other ZIPs is extraordinarily specific. This suggests a solvable operational problem (localized copay assistance or access issues) rather than a systemic failure. The question is reasonable and invites investigation.

Data Sources
  1. Company Internal Data - Prescription abandonment tracking by specialty pharmacy, specific biologic drug, and patient ZIP code
  2. URAC Specialty Pharmacy Accreditations Directory - organization_name, organization_address, specialties

The message:

Subject: Patients in 3 ZIPs abandon your Enbrel fills at 47% Patients in ZIPs 75201, 75202, and 75204 abandon Enbrel prescriptions at your pharmacy 47% of the time - your other ZIPs average 19%. That 28-point gap in those 3 ZIPs suggests localized copay assistance or access issues. Is someone investigating why those 3 ZIPs are different?
DATA REQUIREMENT

This play requires prescription abandonment tracking by specialty pharmacy, specific biologic drug, and patient ZIP code to identify geographic patterns in abandonment behavior.

This synthesis of abandonment data by ZIP code is unique to GoodRx's platform visibility.
PQS Public + Internal Strong (8.8/10)

PBM-Specific Prior-Authorization Failure Patterns

What's the play?

Use aggregated prior-authorization outcome data to tell independent pharmacy managers their approval rate with specific PBMs compared to local peer pharmacies, identifying which PBM relationships are underperforming.

Why this works

The precision is exceptional - their pharmacy, specific PBM (CVS Caremark), specific city (Dallas), and a 36-point gap vs local independents. This immediately suggests either documentation issues or specific drug restrictions. The question about tracking is reasonable and invites collaboration.

Data Sources
  1. Company Internal Data - Prior-authorization approval rates by pharmacy, specific PBM, and geographic market
  2. State Board of Pharmacy License Verification Databases - pharmacy_name, pharmacy_address, pharmacy_type, license_number

The message:

Subject: Your Caremark prior-auths are failing 58% of the time Your pharmacy's CVS Caremark prior-auth approval rate is 42% - other independents in Dallas average 78% with Caremark. That 36-point gap suggests either documentation issues or you're hitting specific drug restrictions. Is someone tracking which Caremark drugs are getting denied?
DATA REQUIREMENT

This play requires prior-authorization approval rate tracking by pharmacy, specific PBM, and comparison against local independent pharmacy benchmarks in the same geographic market.

This requires visibility into insurance workflow outcomes across multiple pharmacies - proprietary to GoodRx's platform.
PVP Public + Internal Strong (8.7/10)

Peer Benchmarking for Prior-Authorization Success Rates

What's the play?

Use aggregated prior-authorization outcome data from partner pharmacies to benchmark individual pharmacy performance against local peers, identifying approval rate gaps that indicate operational inefficiencies.

Why this works

This is specific to their pharmacy's performance vs peers (68% vs 80%). The 12-point gap is actionable - they can investigate which payers are causing the problem. The ask is low-commitment (just send me data) and the data is valuable whether they buy GoodRx or not.

Data Sources
  1. Company Internal Data - Aggregated prior-auth success rates from partner pharmacies by geographic area
  2. State Board of Pharmacy License Verification Databases - pharmacy_name, pharmacy_address, license_number, pharmacy_type

The message:

Subject: Your prior-auth approval rate is 12% below local pharmacies Your pharmacy's prior-auth approval rate is 68% - nearby independents average 80%. That gap likely means patients abandon prescriptions or you're burning tech hours on denials. Want the breakdown showing which payers are causing the gap?
DATA REQUIREMENT

This play assumes GoodRx has aggregated prior-auth success rates from partner pharmacies by geographic area and can benchmark individual pharmacies against local peers.

This benchmarking capability is unique to platforms with visibility across multiple pharmacy operations.
PVP Public + Internal Strong (8.6/10)

FQHC Adherence Benchmarking by Therapeutic Area

What's the play?

Use aggregated medication adherence data from FQHC partners to benchmark individual facility performance against regional peers with identical patient demographics, identifying medication class-level gaps.

Why this works

The 14-point adherence gap (61% vs 75%) is specific to their facility and comparable FQHCs. The UDS impact is a real concern for FQHC managers who are measured on these metrics. The medication class breakdown would be immediately actionable.

Data Sources
  1. Company Internal Data - Aggregated medication adherence data from FQHC partners by therapeutic area and patient demographics
  2. HRSA FQHC and Health Centers Database - facility_name, patients_served, uninsured_percentage, medicaid_percentage

The message:

Subject: Your diabetes adherence is 14 points below similar FQHCs Your diabetes medication adherence rate is 61% - similar FQHCs in your region average 75%. That 14-point gap likely costs you on UDS performance and value-based contracts. Want the comparison showing which medication classes are dragging you down?
DATA REQUIREMENT

This play assumes GoodRx has aggregated medication adherence data from FQHC partners and can benchmark facilities against regional peers, possibly combining UDS reporting data with prescription fill patterns.

This benchmarking requires partnership data across multiple FQHCs - unique to GoodRx's healthcare provider integrations.
PVP Public + Internal Strong (8.5/10)

Revenue Impact Analysis from Biologic Abandonment

What's the play?

Calculate lost revenue from high-cost biologic abandonment using aggregated abandonment rates and typical specialty pharmacy margins, showing the financial impact of cost barriers.

Why this works

The $180K figure is attention-grabbing and tied to a specific abandonment rate (34%) vs competitor benchmark (20%). The biologic-level breakdown would be immediately actionable. The question is easy to answer.

Data Sources
  1. Company Internal Data - Abandonment rates for specialty pharmacies by biologic medication with revenue estimates based on typical specialty pharmacy margins
  2. URAC Specialty Pharmacy Accreditations Directory - organization_name, specialties, accreditation_status

The message:

Subject: You're losing $180K annually on biologic abandonment Your specialty pharmacy abandons high-cost biologics at 34% - that's likely $180K in annual margin walking away. Regional competitors keep abandonment under 20% by catching cost objections before patients leave. Want the comparison showing which biologics you're losing most?
DATA REQUIREMENT

This play assumes GoodRx can calculate abandonment rates for specialty pharmacies by biologic medication and estimate lost revenue based on typical specialty pharmacy margins and prescription volume.

This financial impact analysis requires both abandonment tracking and industry margin benchmarks.
PVP Public + Internal Strong (8.4/10)

Quantified Fill Loss from Prior-Authorization Denials

What's the play?

Use aggregated prior-authorization denial patterns to estimate monthly prescription fill losses and revenue impact for individual pharmacies, showing the financial cost of denial inefficiencies.

Why this works

The specific number (32 fills) feels credible and grounded in data. The dollar impact ($2,720 monthly) is immediately relevant to their P&L. The medication breakdown would be actionable for addressing the highest-impact denials first.

Data Sources
  1. Company Internal Data - Prior-auth denial patterns from partner pharmacies with estimated lost prescription volume based on denial rates and typical fill patterns
  2. State Board of Pharmacy License Verification Databases - pharmacy_name, pharmacy_address, license_number

The message:

Subject: You're losing 32 fills per month to prior-auth denials Based on your prior-auth denial pattern, you're likely losing 32 prescription fills monthly. At $85 average margin, that's $2,720 monthly revenue walking out the door. Want the list of which medications are getting denied most?
DATA REQUIREMENT

This play assumes GoodRx can analyze prior-auth denial patterns from partner pharmacies and estimate lost prescription volume based on denial rates and typical fill patterns.

This financial impact modeling requires both denial tracking and prescription volume estimation capabilities.
PQS Public + Internal Strong (8.4/10)

FQHC Insulin Refill Delay Benchmarking

What's the play?

Use aggregated refill timing data to identify FQHCs where diabetic patients refill insulin significantly later than peer facilities, indicating cost barriers that impact HEDIS diabetes measures.

Why this works

The specificity to their facility and specific medication class (insulin) makes this highly relevant. HEDIS impact is a direct concern for FQHCs measured on diabetes outcomes. The 7-day difference is concerning and actionable.

Data Sources
  1. Company Internal Data - Refill timing patterns for specific medication classes at individual FQHCs compared against peer facility benchmarks
  2. HRSA FQHC and Health Centers Database - facility_name, patients_served, uninsured_percentage, medicaid_percentage

The message:

Subject: Your diabetic patients refill insulin 11 days late Your FQHC's diabetic patients refill insulin prescriptions 11 days late on average - similar FQHCs see 4-day delays. That 7-day difference directly impacts your HEDIS diabetes measures and patient outcomes. Who's managing your medication adherence improvement efforts?
DATA REQUIREMENT

This play assumes GoodRx can analyze refill timing patterns for specific medication classes at individual FQHCs and compare against peer facility benchmarks.

This therapeutic-area benchmarking requires partnership data across multiple FQHCs with medication class visibility.
PVP Public + Internal Strong (8.3/10)

FQHC Refill Delay Benchmarking by Payer Mix

What's the play?

Use aggregated prescription refill timing data to identify FQHCs where patients refill chronic medications significantly later than peer facilities, suggesting cost barriers are causing medication rationing.

Why this works

The comparison (8 days vs 3 days) is specific and alarming. The cost barrier insight explains a problem they likely observe but can't quantify. The breakdown by medication class and payer mix would be immediately actionable.

Data Sources
  1. Company Internal Data - Prescription refill timing patterns analyzed across peer FQHCs with average refill delays by facility
  2. HRSA FQHC and Health Centers Database - facility_name, patients_served, uninsured_percentage, medicaid_percentage

The message:

Subject: Your patients refill 8 days late on average Your patients refill chronic medications 8 days late on average - peer FQHCs see 3-day delays. That 5-day difference suggests cost barriers are causing your patients to ration medications. Want the breakdown by medication class and payer mix?
DATA REQUIREMENT

This play assumes GoodRx can analyze prescription refill timing patterns from partner FQHCs and calculate average refill delays by facility, comparing against peer benchmarks.

This refill delay analysis requires prescription fill tracking across multiple facilities with timing precision.

What Changes

Old way: Spray generic messages at job titles from ZoomInfo. Hope someone replies.

New way: Use internal data to benchmark prospects against peers. Then show them the gap with specific numbers.

Why this works: When you lead with "Your prior-auth approval rate is 68% - nearby independents average 80%" instead of "Have you considered price transparency?", you're not another sales email. You're the person who has the data.

The messages above aren't templates. They're examples of what happens when you combine proprietary data sources with peer benchmarking. Your team can replicate this using the data recipes in each play.

Data Sources Reference

Every play traces back to verifiable data. Here are the sources used in this playbook:

Source Key Fields Used For
GoodRx Internal Prescription Data abandonment_rate, prior_auth_success_rate, refill_timing, patient_zip, drug_ndc, pharmacy_id Peer benchmarking, abandonment scoring, adherence analysis
State Board of Pharmacy Licenses pharmacy_name, pharmacy_address, license_number, pharmacy_type, license_status Pharmacy identification and verification
HRSA FQHC Database facility_name, patients_served, uninsured_percentage, medicaid_percentage FQHC patient demographics and peer grouping
URAC Specialty Pharmacy Directory organization_name, specialties, accreditation_status, accreditation_expiration_date Specialty pharmacy identification and verification
340B OPAIS covered_entity_name, contract_pharmacy_name, program_participation_status 340B pharmacy identification
CMS Rural Health Clinic Dataset facility_name, certification_date, rural_classification, enrollment_status RHC identification and timing