Blueprint Playbook for Change Healthcare (now Optum)

Who the Hell is Jordan Crawford?

Founder of Blueprint. I help companies stop sending emails nobody wants to read.

The problem with outbound isn't the message. It's the list. When you know WHO to target and WHY they need you right now, the message writes itself.

I built this system using government databases, public records, and 25 million job posts to find pain signals most companies miss. Predictable Revenue is dead. Data-driven intelligence is what works now.

The Old Way (What Everyone Does)

Your GTM team is buying lists from ZoomInfo, adding "personalization" like mentioning a LinkedIn post, then blasting generic messages about features. Here's what it actually looks like:

The Typical Change Healthcare (now Optum) SDR Email:

Subject: Streamline your revenue cycle management Hi {First Name}, I noticed your team is expanding operations based on your recent LinkedIn activity. At Change Healthcare, we help organizations like {Company Name} optimize their claims processing and reduce administrative errors. Our Intelligent Healthcare Network connects 2,200+ payers and 800,000+ physicians to deliver: • Faster claims processing • Reduced denial rates • Improved member experience • Regulatory compliance Are you available for a 15-minute call next week to discuss how we can help {Company Name} achieve similar results? Best, SDR Name

Why this fails: The prospect is an expert. They've seen this template 1,000 times. There's zero indication you understand their specific situation. Delete.

The New Way: Intelligence-Driven GTM

Blueprint flips the approach. Instead of interrupting prospects with pitches, you deliver insights so valuable they'd pay consulting fees to receive them.

1. Hard Data Over Soft Signals

Stop: "I see you're hiring compliance people" (job postings - everyone sees this)

Start: "Your Medicare Advantage plan dropped from 3.5 to 3.0 stars in the October 2024 CMS ratings release" (government database with exact rating)

2. Mirror Situations, Don't Pitch Solutions

PQS (Pain-Qualified Segment): Reflect their exact situation with such specificity they think "how did you know?" Use government data with dates, record numbers, facility addresses.

PVP (Permissionless Value Proposition): Deliver immediate value they can use today - analysis already done, deadlines already pulled, patterns already identified - whether they buy or not.

Change Healthcare (now Optum) Intelligence Plays

These messages demonstrate precise understanding backed by verifiable data. Every claim traces to specific data sources.

PVP Public + Internal Strong (9.4/10)

Part D Plans with Pharmacy Network Adequacy Violations Before CMS 2026 Audit

What's the play?

Alert Part D sponsors to specific ZIP codes where their beneficiaries average 15+ miles to contracted pharmacies—CMS 2026 standards require <5 miles rural/<2 miles urban. Show exact member counts at risk, which counties trigger violations, and which pharmacies to contract. Prevents $500K+ CMS audit penalties and mandatory corrective action plans.

Why this works

You're surfacing a regulatory violation before CMS finds it. The specificity—exact ZIP codes, member counts, distance calculations—proves this isn't a generic warning. You're preventing a penalty, not selling a feature.

Data Sources
  1. CMS Medicare Part D Plan Sponsor Reporting Data - plan_sponsor_name, plan_id, network_adequacy_metrics, beneficiary_demographics
  2. Internal member prescription fill location data - shows which pharmacies beneficiaries actually use

The message:

Subject: 23 ZIP codes need pharmacy access by March We mapped your Part D pharmacy network against CMS 2026 adequacy rules - 23 ZIP codes in your service area don't meet the new distance requirements. We've identified 41 independent pharmacies in those ZIPs available for contracting. Want the pharmacy contact list with owner names and phone numbers?
DATA REQUIREMENT

This play combines CMS pharmacy access rules with pharmacy location data and the plan's current network. Requires analysis of member residential addresses cross-referenced with contracted pharmacy locations.

This synthesis is unique to your business - you're showing them a compliance gap they can't see from their own data alone.
PVP Internal Data Strong (9.3/10)

Medicaid MCOs with High MLR and Appeals Volume Indicating Operational Breakdown

What's the play?

Analyze Q3 appeals data to show that 2,341 of 4,187 appeals stem from just 3 denial code patterns. Fixing these 3 adjudication rules would eliminate 56% of appeals volume and drop MLR by 2.8 points. Deliver the denial code analysis and system fix recommendations.

Why this works

You're not highlighting the problem—they already know about the appeals. You're showing them the root cause with surgical precision. Three specific denial codes = fixable problem. This creates immediate urgency and a clear path to resolution.

Data Sources
  1. CMS Medicaid Managed Care Dashboard and MDCT Data - appeals_and_grievances, medical_loss_ratio, plan_name, state
  2. Internal claims adjudication data - denial code patterns and frequency analysis

The message:

Subject: 2,341 appeals from 3 denial code patterns We analyzed your Q3 appeals data - 2,341 of 4,187 appeals stem from just 3 denial code patterns. Fixing these 3 adjudication rules would eliminate 56% of your appeals volume and drop MLR by 2.8 points. Want the denial code analysis and system fix recommendations?
DATA REQUIREMENT

This play requires access to appeals data with ability to analyze denial code patterns and calculate MLR impact. Assumes your company processes claims and appeals for this MCO.

This is proprietary analysis only you can provide - competitors cannot replicate this insight without processing their claims data.
PVP Internal Data Strong (9.3/10)

Claims Denial Hotspot Alert by Service Line and Provider Specialty

What's the play?

Alert providers that 12 orthopedic surgeons have denial rates above 34%, costing them $2.1M in lost revenue. Map the specific documentation gaps and payer-specific requirements causing the denials. Deliver surgeon-level breakdown with fix recommendations.

Why this works

You're identifying a revenue leak with dollar precision. Naming the exact provider count and percentage creates credibility. Promising "fix recommendations" shows you've done the analysis, not just identified the problem.

Data Sources
  1. Internal claims data - aggregated_denial_rates_by_service_type, diagnosis_code_denial_patterns, provider_specialty, geographic_region

The message:

Subject: 12 orthopedic surgeons at 34% denial rate We analyzed your claims data - 12 orthopedic surgeons have denial rates above 34%, costing you $2.1M in lost revenue. We've mapped the specific documentation gaps and payer-specific requirements causing the denials. Want the surgeon-level breakdown with fix recommendations?
DATA REQUIREMENT

This play requires claims data with provider-level denial rates and ability to identify documentation patterns. Assumes your company processes claims for this provider organization.

This is proprietary data only you have - competitors cannot send this insight without processing their claims.
PVP Internal Data Strong (9.2/10)

Revenue Cycle Performance Gap Alert for High-Denial Specialty Providers

What's the play?

Alert neurosurgery practices that their denial rate is 41%, versus 18% for other specialties. That's $3.7M in annual revenue they're writing off that should be collected. Deliver the denial code breakdown and recovery roadmap.

Why this works

Comparing their neurosurgery denial rate to their own other specialties removes the "our patients are sicker" excuse. The dollar amount creates urgency. Promising a "recovery roadmap" shows you've already done the work.

Data Sources
  1. Internal revenue cycle data - revenue_cycle_metrics_by_specialty, denial_rates, claims_processing_time, days_to_payment

The message:

Subject: Your neurosurgeons have 41% denial rate We analyzed your revenue cycle data - neurosurgery denial rate is 41%, versus 18% for your other specialties. That's $3.7M in annual revenue you're writing off that should be collected. Want the denial code breakdown and recovery roadmap?
DATA REQUIREMENT

This play requires revenue cycle data showing denial rates by specialty with ability to calculate recovery opportunities. Assumes your company processes claims for this provider organization.

This is proprietary data only you have - competitors cannot deliver this analysis without processing their claims.
PVP Internal Data Strong (9.1/10)

Claims Denial Hotspot Alert by Service Line and Provider Specialty

What's the play?

Alert that cardiology service line denial rate jumped from 12% to 17.6% in November 2024. Identify 3 specific CPT codes and 2 documentation patterns driving the spike. Deliver the denial breakdown by provider and procedure code.

Why this works

The sudden spike creates urgency—this is a new problem that just emerged. Naming specific CPT codes and documentation patterns proves you've done the analysis. The recent timeframe means they can still fix it quickly.

Data Sources
  1. Internal claims data - aggregated_denial_rates_by_service_type, diagnosis_code_denial_patterns, provider_specialty, CPT codes

The message:

Subject: Your cardiology denials spiked 47% in November Our claims data shows your cardiology service line denial rate jumped from 12% to 17.6% in November 2024. We've identified 3 specific CPT codes and 2 documentation patterns driving the spike. Want the denial breakdown by provider and procedure code?
DATA REQUIREMENT

This play requires aggregated claims data across multiple payers showing denial patterns by service line, CPT code, and provider. Assumes your company processes claims for this organization.

This is proprietary data only you have - competitors cannot identify these patterns without processing their claims volume.
PVP Internal Data Strong (9.1/10)

Revenue Cycle Performance Gap Alert for High-Denial Specialty Providers

What's the play?

Alert oncology practices that 87 claims over $25K each are stuck in payer appeals for 90+ days. Identify which 34 of those have the highest overturn probability based on payer-specific patterns. Deliver prioritized appeals list with winning documentation strategies.

Why this works

You're identifying trapped revenue with specific dollar thresholds. The 90+ day aging creates urgency. Prioritizing the 34 most winnable appeals shows sophistication—you're not just identifying problems, you're triaging their workload.

Data Sources
  1. Internal claims aging data - claims over $25K, appeal status, days in appeal, payer-specific patterns

The message:

Subject: 87 high-value claims stuck in appeals Your oncology practice has 87 claims over $25K each stuck in payer appeals for 90+ days. We've mapped which 34 of those have the highest overturn probability based on payer-specific patterns. Want the prioritized appeals list with winning documentation strategies?
DATA REQUIREMENT

This play requires claims aging data with appeals success rate patterns by payer and claim type. Assumes your company processes claims and appeals for this provider organization.

This is proprietary intelligence only you can deliver - competitors cannot prioritize appeals without your historical success rate data.
PVP Internal Data Strong (9.0/10)

Revenue Cycle Performance Gap Alert for High-Denial Specialty Providers

What's the play?

Alert physical therapy practices that UnitedHealthcare denies 67% of their PT claims versus 14% to other payers. Identify the 3 specific documentation requirements UHC enforces differently than others. Deliver payer-specific documentation checklist.

Why this works

Isolating one payer's denial rate versus others proves this isn't a quality issue—it's a payer-specific documentation gap. The stark contrast (67% vs 14%) creates urgency. Promising an actionable checklist shows immediate value.

Data Sources
  1. Internal claims data - denial_rates by payer, service type, documentation requirements analysis

The message:

Subject: UnitedHealthcare denying 67% of your PT claims Your physical therapy claims to UnitedHealthcare have a 67% denial rate versus 14% to other payers. We've identified the 3 specific documentation requirements UHC enforces differently than others. Want the payer-specific documentation checklist?
DATA REQUIREMENT

This play requires claims data showing denial rates by payer with ability to identify payer-specific documentation requirements. Assumes your company processes claims for this provider organization.

This is proprietary intelligence only you can deliver - competitors cannot identify payer-specific patterns without processing multi-payer claims volume.
PVP Public + Internal Strong (8.9/10)

Medicare Advantage Plans with Declining Star Ratings Facing CMS Payment Penalties

What's the play?

Analyze 2025 Star Rating components to show that 14 specific measures scored below 3 stars and cost them the overall 3.5 rating. Identify which 6 measures have the fastest improvement ROI based on member population and intervention costs. Deliver prioritized measure improvement roadmap.

Why this works

You're translating their public Star Rating into actionable intelligence. Prioritizing by ROI shows you understand their resource constraints. This is consultation-grade analysis they'd normally pay for.

Data Sources
  1. CMS Medicare Advantage/Part D Contract and Enrollment Data - cms_compare_5_star_rating, quality_measures, contract_id
  2. Internal analysis - measure improvement costs and intervention effectiveness by member population

The message:

Subject: 14 measures dragging your Star Rating down We analyzed your 2025 Star Rating components - 14 specific measures scored below 3 stars and cost you the overall 3.5 rating. We've identified which 6 measures have the fastest improvement ROI based on member population and intervention costs. Want the prioritized measure improvement roadmap?
DATA REQUIREMENT

This play combines public CMS Star Ratings data with analysis of measure improvement costs and member population characteristics. Requires healthcare operations expertise to calculate intervention ROI.

This synthesis is unique to your business - you're translating public data into strategic prioritization they cannot do alone.
PVP Public + Internal Strong (8.8/10)

ACOs at Risk of MSSP Exclusion Due to Quality Score Decline Trajectory

What's the play?

Identify that the ACO's quality decline is concentrated in 8 specific measures - all have proven interventions that show results in 6-9 months. Map which measures give the biggest quality score lift for 2025 reporting. Deliver measure-by-measure intervention playbook.

Why this works

You're converting their declining trajectory into a fixable problem. The 6-9 month timeline shows it's not too late. ROI prioritization demonstrates you understand their resource constraints.

Data Sources
  1. CMS ACO Performance Data and Public Use Files - aco_id, quality_scores, financial_results, track
  2. Internal analysis - intervention effectiveness research and timeline analysis by measure

The message:

Subject: 8 quality measures you can fix by June Your ACO's quality decline is concentrated in 8 specific measures - all have proven interventions that show results in 6-9 months. We've mapped which measures give you the biggest quality score lift for 2025 reporting. Want the measure-by-measure intervention playbook?
DATA REQUIREMENT

This play combines public ACO quality performance data with intervention effectiveness research and timeline analysis. Requires healthcare quality improvement expertise.

This synthesis is unique to your business - you're translating public data into strategic action plans they cannot build alone.
PVP Public + Internal Strong (8.7/10)

Critical Access Hospitals with Inspection Deficiencies and Low Quality Ratings Facing Medicare Decertification

What's the play?

Analyze the hospital's last 3 CMS surveys to show that infection control citations appeared in all 3, escalating from standard to immediate jeopardy. Identify the 4 specific protocols that keep failing and map them to staff training gaps. Deliver citation pattern analysis and training recommendations.

Why this works

The escalation pattern proves this isn't bad luck—it's a systemic failure. Identifying the recurring protocols shows you've done forensic analysis. Mapping to training gaps provides a clear remediation path.

Data Sources
  1. State Health Department Hospital Inspection Records - facility_name, inspection_date, deficiency_type, severity_level
  2. Internal analysis - citation pattern analysis and root cause identification by protocol

The message:

Subject: Your infection control citations have a pattern We analyzed your last 3 CMS surveys - infection control citations appeared in all 3, escalating from standard to immediate jeopardy. We've identified the 4 specific protocols that keep failing and mapped them to staff training gaps. Want the citation pattern analysis and training recommendations?
DATA REQUIREMENT

This play combines public CMS survey data with analysis of citation patterns and root cause identification. Requires healthcare compliance expertise to identify training gaps.

This synthesis is unique to your business - you're translating public inspection records into actionable remediation plans.
PQS Public Data Strong (8.6/10)

Medicare Advantage Plans with Declining Star Ratings Facing CMS Payment Penalties

What's the play?

Target MA plans whose October 2024 Star Rating fell to 3.0, triggering loss of Quality Bonus Payment eligibility. Calculate the exact revenue impact: $135 per member per month they're not getting = $120M annual revenue at risk with 74,000 members. Route to person mapping the measure improvement roadmap.

Why this works

The QBP loss is a massive financial impact that creates board-level urgency. You're quantifying the exact dollar amount using their public member count. This isn't fear-mongering—it's math.

Data Sources
  1. CMS Medicare Advantage/Part D Contract and Enrollment Data - contract_id, plan_name, organization_name, enrollment_count, cms_compare_5_star_rating

The message:

Subject: 3.0 Star rating puts you in QBP penalty zone Your October 2024 Star Rating of 3.0 means you lose Quality Bonus Payment eligibility for 2025. That's $135 per member per month you're not getting - $120M annual revenue at risk with 74,000 members. Is someone mapping the measure improvement roadmap?
PQS Public Data Strong (8.6/10)

Critical Access Hospitals with Inspection Deficiencies and Low Quality Ratings Facing Medicare Decertification

What's the play?

Target CAHs with 5 immediate jeopardy citations from November 2024 survey results. This triggers a 23-day Plan of Correction deadline and puts decertification in play if they miss it. Route to person coordinating the correction plan submission.

Why this works

Immediate jeopardy is the most severe citation level—it means patients are at risk right now. The 23-day deadline creates extreme urgency. Decertification is an existential threat for a CAH.

Data Sources
  1. State Health Department Hospital Inspection Records - facility_name, inspection_date, deficiency_type, severity_level, statement_of_deficiency

The message:

Subject: Your CAH has 5 immediate jeopardy citations CMS posted November 2024 survey results - your Critical Access Hospital received 5 immediate jeopardy citations. That triggers a 23-day Plan of Correction deadline and puts decertification in play if you miss it. Who's coordinating the correction plan submission?
PQS Public Data Strong (8.5/10)

ACOs at Risk of MSSP Exclusion Due to Quality Score Decline Trajectory

What's the play?

Target ACOs whose quality score fell from 74.1 to 68.3 in 2024 CMS MSSP results. Below 70 means they're ineligible for shared savings even if they hit cost targets - $4.2M they earned but won't receive. Route to person leading the quality measure recovery plan.

Why this works

The shared savings loss is painful—they did the work to reduce costs but won't see the financial reward. The exact dollar amount creates urgency. This is a governance-level failure that demands immediate action.

Data Sources
  1. CMS ACO Performance Data and Public Use Files - aco_id, aco_name, quality_scores, financial_results, track

The message:

Subject: Your ACO quality score dropped to 68.3 in 2024 CMS published 2024 MSSP results November 15th - your ACO's quality score fell from 74.1 to 68.3. Below 70 means you're ineligible for shared savings even if you hit cost targets - $4.2M you earned but won't receive. Is someone leading the quality measure recovery plan?
PQS Public Data Strong (8.4/10)

Medicare Advantage Plans with Declining Star Ratings Facing CMS Payment Penalties

What's the play?

Target MA plans whose rating dropped from 3.5 to 3.0 stars in October 2024 CMS release. This triggers a 2.42% payment cut starting January 2025 - approximately $18M based on their 74,000 member count. Route to person leading the Star Ratings recovery effort.

Why this works

You're citing the exact rating drop with specific numbers. The real financial impact calculated for their plan size creates urgency. The immediate timeline (January 2025 start) makes this a current crisis, not a future concern.

Data Sources
  1. CMS Medicare Advantage/Part D Contract and Enrollment Data - contract_id, plan_name, organization_name, enrollment_count, cms_compare_5_star_rating

The message:

Subject: Your MA plan dropped to 3.0 stars for 2025 CMS published 2025 Star Ratings October 12th - your plan fell from 3.5 to 3.0 stars. That triggers a 2.42% payment cut starting January 2025 - approximately $18M based on your 74,000 member count. Who's leading the Star Ratings recovery effort?
PQS Public Data Strong (8.4/10)

ACOs at Risk of MSSP Exclusion Due to Quality Score Decline Trajectory

What's the play?

Target ACOs with 3 consecutive years of declining quality scores - 78.2 (2022), 74.1 (2023), 68.3 (2024). Another 6-point drop in 2025 puts them below the 60-point MSSP participation threshold for 2026. Route to person analyzing the measure-level performance gaps.

Why this works

The multi-year trend shows a clear trajectory toward exclusion. Naming the specific threshold (60 points) creates clarity about what's at stake. This is an existential threat that demands immediate intervention.

Data Sources
  1. CMS ACO Performance Data and Public Use Files - aco_id, quality_scores (historical), track

The message:

Subject: You're trending toward MSSP exclusion in 2026 Your ACO quality scores declined 3 consecutive years - 78.2 (2022), 74.1 (2023), 68.3 (2024). Another 6-point drop in 2025 puts you below the 60-point MSSP participation threshold for 2026. Who's analyzing the measure-level performance gaps?
PQS Public Data Strong (8.3/10)

Medicaid MCOs with High MLR and Appeals Volume Indicating Operational Breakdown

What's the play?

Target MCOs whose Medicaid MLR reached 91.2% in Q3 2024 - above the 85% regulatory threshold. This triggers premium rebates to the state and potential contract non-renewal discussions. Route to person driving the MLR reduction initiative.

Why this works

The specific MLR number from public filing creates credibility. Regulatory threshold breach is serious—it triggers financial penalties and puts the contract at risk. This is a board-level crisis.

Data Sources
  1. CMS Medicaid Managed Care Dashboard and MDCT Data - mcpar_data, medical_loss_ratio, plan_name, state, compliance_status

The message:

Subject: Your MLR hit 91.2% in Q3 2024 State filing shows your Medicaid MLR reached 91.2% in Q3 2024 - above the 85% regulatory threshold. That triggers premium rebates to the state and potential contract non-renewal discussions. Who's driving the MLR reduction initiative?
PQS Public Data Strong (8.2/10)

Part D Plans with Pharmacy Network Adequacy Violations Before CMS 2026 Audit

What's the play?

Target Part D plans with network gaps in Harris, Dallas, and Tarrant counties based on CMS updated pharmacy access standards from October 2024. The 2026 audit cycle starts March 2025, and network adequacy violations trigger enrollment sanctions. Route to person managing the pharmacy network expansion.

Why this works

Naming specific counties where they're non-compliant proves you've done the analysis. The recent regulatory update creates urgency. Enrollment sanctions are an existential threat—no new members means revenue decline.

Data Sources
  1. CMS Medicare Part D Plan Sponsor Reporting Data - plan_sponsor_name, plan_id, network_adequacy_metrics

The message:

Subject: Your Part D network fails 3 counties in Texas CMS updated pharmacy access standards October 2024 - your Part D network has gaps in Harris, Dallas, and Tarrant counties. The 2026 audit cycle starts March 2025, and network adequacy violations trigger enrollment sanctions. Who's managing the pharmacy network expansion?
PQS Public Data Strong (8.1/10)

Medicaid MCOs with High MLR and Appeals Volume Indicating Operational Breakdown

What's the play?

Target MCOs with 4,187 member appeals filed in Q3 (up 34% from Q2) - that's 2.8x the state average. This signals operational breakdowns in claims adjudication. Route to person analyzing the appeals root cause patterns.

Why this works

The exact appeal count from public data creates credibility. Comparison to state average adds context—this isn't just high volume, it's an outlier. The operational implication is clear: something is broken.

Data Sources
  1. CMS Medicaid Managed Care Dashboard and MDCT Data - appeals_and_grievances, state, plan_name

The message:

Subject: 4,187 member appeals filed against you in Q3 State Medicaid office published Q3 appeals data - you had 4,187 member appeals, up 34% from Q2. That's 2.8x the state average and signals operational breakdowns in claims adjudication. Is someone analyzing the appeals root cause patterns?
PQS Public Data Strong (8.1/10)

Critical Access Hospitals with Inspection Deficiencies and Low Quality Ratings Facing Medicare Decertification

What's the play?

Target CAHs whose overall rating fell to 2 stars in the October 2024 refresh. CAHs below 3 stars enter Special Focus Facility candidacy for enhanced CMS oversight and more frequent surveys. Route to person mapping the improvement strategy.

Why this works

SFF program is a serious escalation—it means CMS is watching them closely. Enhanced oversight means more frequent surveys and higher risk of citations. This creates urgency to fix issues before the next survey.

Data Sources
  1. CMS Provider Data Catalog - Hospital Quality and Readmissions - facility_id, cms_compare_5_star_rating, quality_measures

The message:

Subject: 2-star rating drops you into CMS monitoring Your Critical Access Hospital overall rating fell to 2 stars in the October 2024 refresh. CAHs below 3 stars enter Special Focus Facility candidacy for enhanced CMS oversight and more frequent surveys. Is someone mapping the improvement strategy?
PQS Public Data Strong (8.0/10)

Part D Plans with Pharmacy Network Adequacy Violations Before CMS 2026 Audit

What's the play?

Target Part D plans with 8-mile gaps in rural areas based on CMS updated rules from October 2024. Rural areas now require pharmacies within 8 miles. Network has gaps in 14 rural counties across service area. Route to person handling pharmacy contracting for rural access.

Why this works

The specific distance requirement creates clarity. County-level specificity proves you've done the analysis. Recent rule change creates urgency—this is a new compliance risk.

Data Sources
  1. CMS Medicare Part D Plan Sponsor Reporting Data - plan_sponsor_name, network_adequacy_metrics

The message:

Subject: Your Part D plan has 8-mile gaps in rural areas CMS updated Part D pharmacy access rules in October 2024 - rural areas now require pharmacies within 8 miles. Your network has gaps in 14 rural counties across your service area. Who's handling the pharmacy contracting for rural access?

What Changes

Old way: Spray generic messages at job titles. Hope someone replies.

New way: Use public data to find companies in specific painful situations. Then mirror that situation back to them with evidence.

Why this works: When you lead with "Your Medicare Advantage plan dropped from 3.5 to 3.0 stars in October 2024" instead of "I see you're hiring for quality roles," you're not another sales email. You're the person who did the homework.

The messages above aren't templates. They're examples of what happens when you combine real data sources with specific situations. Your team can replicate this using the data recipes in each play.

Data Sources Reference

Every play traces back to verifiable public data. Here are the sources used in this playbook:

Source Key Fields Used For
CMS Medicare Advantage/Part D Contract and Enrollment Data contract_id, plan_name, organization_name, enrollment_count, cms_compare_5_star_rating MA/Part D Plans - Star Ratings, enrollment, QBP eligibility
CMS Medicaid Managed Care Dashboard and MDCT Data mcpar_data, medical_loss_ratio, appeals_and_grievances, plan_name, state, compliance_status Medicaid MCOs - MLR compliance, appeals volume, program integrity
CMS ACO Performance Data and Public Use Files aco_id, aco_name, quality_scores, financial_results, track, beneficiary_demographics ACOs - quality performance, shared savings eligibility, MSSP exclusion risk
CMS Provider Data Catalog - Hospital Quality and Readmissions facility_id, facility_name, cms_compare_5_star_rating, quality_measures, readmission_rates Hospitals - quality benchmarking, readmission reduction, CMS ratings
CMS Medicare Part D Plan Sponsor Reporting Data plan_sponsor_name, plan_id, network_adequacy_metrics, grievance_data, cost_data Part D Plans - pharmacy network adequacy, PBM transparency compliance
State Health Department Hospital Inspection Records facility_name, inspection_date, deficiency_type, severity_level, statement_of_deficiency Hospitals - inspection deficiencies, immediate jeopardy citations, compliance risk
CMS Medicaid Program Integrity and Fraud Detection Data state, provider_name, fraud_type, violation_date, penalty_amount, exclusion_status State Medicaid Agencies/MCOs - fraud detection, provider exclusion, cost containment
Internal Claims Processing Data denial_rates, CPT codes, provider_specialty, geographic_region, payer_patterns Providers/Payers - denial hotspots, revenue recovery, operational efficiency
Internal Revenue Cycle Metrics claims_processing_time, appeal_success_rates, days_to_payment, rework_costs Providers - RCM performance benchmarking, working capital optimization
Internal Member/Pharmacy Utilization Data prescription_fill_locations, pharmacy_access_by_zip, contracted_pharmacy_locations Part D Plans - network adequacy compliance, pharmacy contracting priorities